HP issues worldwide battery recall due to fire, burn hazards

HP issues worldwide battery recall due to fire, burn hazards

The affected batteries shipped with certain HP ProBook 64x (G2 and G3), HP ProBook 65x (G2 and G3), HP x360 310 G2, HP Envy m6, HP Pavilion x360, HP 11 notebooks, and HP ZBook (17 G3, 17 G4, and Studio G3) mobile workstations.

HP has recalled batteries in 50,000 of its laptops in the United States and Canada because of a fire hazard, although it's only a voluntary recall, suggesting the risk isn't that high.

Three of those customers also reported property damage of almost $5,000, and one ended up with first-degree burns on their hand. One report of a minor injury involving a first degree burn to the hand has also been documented.

So far over 50,000 devices have been affected in just the USA and Canada, with HP saying that 15 models of its laptops sold worldwide between December 2015 and December 2017, along with any replacements purchased from HP or its authorised suppliers, could be hit. The batteries were shipped in notebook computers and mobile workstations sold from December 2015 through December 2017 for between $300 and $4,000.

"Battery Safety Mode is only applicable to HP products affected by this recall".

For all these affected devices, HP is proving a battery replacement service by an authorised certified technician at zero cost since most of these batteries are non-removable.

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Many of these batteries are internal to the system, which means they can not be removed and replaced by customers themselves.

If you're affected, HP says they are proactively notifying customers on the replacement. While 50,000 of the affected batteries were sold within the U.S., another 2,600 were sold in Canada.

This sudden recall is issued due to the danger of fire and overheating problems.

By placing it in Battery Safety Mode, the battery will discharge and be prevented from charging until the safety mode is disabled.

For customers with further questions, HP has set up a detailed FAQ on the battery recall. This is the second time in three years when HP has recalled its laptops over some issue. Users will still be able to use the device if connected to an HP power adaptor. There, you'll find a special HP Battery Validation Utility to download.

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