GameStop Has Suspended Its PowerPass Used Game Rental Service

GameStop Has Suspended Its PowerPass Used Game Rental Service

Although GameStop didn't get into specifics, it did confirm that it has made a decision to delay the introduction of the program - for now.

Kotaku reports that GameStop employees have been instructed to remove signage advertising PowerPass from stores.

But according to a report from Kotaku, just days before the service's full launch on November 19th, GameStop has made a decision to "temporarily pause" the roll out of the new service.

When it came out, GameStop's PowerPass sounded too good to be true: All the used games you could play for six months, plus a free used game at the end, for $60.

With PowerPass, subscribers would be able to rent an unlimited number of used games from the retailer, essentially making it an alternative to the local library and things like GameFly.

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With the ever-increasing rise in digital gaming, GameStop's PowerPass program could be an important pillar of the store's business. "We feel this is the right thing to do for now to ensure we are able to provide our guests an exceptional service", a GameStop spokesperson told Kotaku. And while your subscription is technically now over if you're one of those who signed up, it's not all bad news. Now it's just a question of whether GameStop will upgrade its system, alter PowerPass to work with it, or just scrap the game-lending service entirely.

Update: Asked for comment, GameStop replied to Polygon with this statement.

It's understandable for a new program to experience hiccups as it approaches its launch - that's what soft launches are for, after all.

Those guests who have already purchased the service, we are allowing them to bring the pass and video game they have checked out, back to receive a full refund. According to GameStop's spokesperson, the company ran into several issues with the program in testing it for launch.

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