Epic fail: new vehicle owners blast technology in Consumer Reports reliability survey

Epic fail: new vehicle owners blast technology in Consumer Reports reliability survey

New technology to stream music into dashboards or boost fuel efficiency is making cars less reliable, although electric cars such as the Tesla Model 3 and the Chevrolet Bolt should fare better than many conventional models, Consumer Reports magazine said on Thursday.

The models featured here are the 10 least reliable vehicles based on our Annual Reliability Survey.

Consumer Reports just released its exclusive new auto reliability ratings covering vehicle models from 27 different brands.

While General Motors' Cadillac brand is at the bottom, falling six places from past year, and GM's only brand in the top half - Buick - fell five spots from 2016, the news wasn't all bad for domestic brands.

"They've had all those growing pains", Fisher said. "They're simpler", Fisher said.

Tesla Inc (NASDAQ:TSLA) probably won't be too pleased with the initial impressions of its new Model 3 sedan from a famous consumer products ratings agency. Acura fell the furthest, hurt by problems with the transmissions on several of its new models.

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Other brands seeing improvement from previous year include Kia, BMW, Subaru, Infiniti and Honda. Drivers of first-year models had twice as many complaints about in-car electronics. They're also critical given that Tesla is on the verge of becoming a much larger company, which means there will be a lot more cars to service, so it's important that those cars have fewer problems to fill the hundreds of new service centers and mobile service trucks Tesla is adding.

Ford and Fiat Chrysler improved their overall performance in the ratings, despite ram's poor showing. Still, the rating prediction note ended with the caveat that the Model 3 would be thoroughly tested and reviewed for rating purposes, once Consumer Reports is actually able to purchase one (the organization buys the vehicles it reviews to remain impartial). General Motors didn't fare well overall, but its new Chevrolet Bolt electric auto had above-average reliability.

Fisher says the XC90's infotainment screen, per survey respondents, had a tendency to lock up, which can block access to safety features of the vehicle. "We are saying it is basically par for the course".

Another trouble spot in updated models: vehicle infotainment systems.

Kia's new-for-'17 Niro hybrid CUV landed on the list as the most reliable new model of any surveyed. The fix was relatively easy and most cars would be turned around in a day or less, but nevertheless the number of service visits from owners was too high for CR's scale, and this bumped the Model S down in reliability.

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