United changes policy, crew can't displace seated passengers

United changes policy, crew can't displace seated passengers

Those and other changes show airlines are scrambling to respond to a public-relations nightmare - the video showing airport officers violently yanking and dragging 69-year-old David Dao from his seat on a sold-out United Express flight.

Dr David Dao lost two teeth and suffered a broken nose and concussion as he was ripped from his seat on the overbooked flight on Sunday to make way for staff.

It is legal in the USA for airlines to overbook flights to compensate for unfulfilled bookings.

In an interview with Business Insider, aviation analyst Henry Harteveldt questioned why United didn't try to offer a bigger incentive when the situation started to escalate.

Dao said he was a doctor and had to get home to patients. He said his client was in a "secure location" because he has been hounded by media, but that he would speak at a future date.

The massive backlash to the airlines prompted CEO Oscar Munoz to call the incident "upsetting" and apologise "for having to re-accommodate" customers. "No one should ever be mistreated this way ..."

China factories put weight behind forecast-busting 6.9% GDP
China's economic growth ticked higher to 6.9 percent in the first quarter of the year, according to the latest figures. According to the AFP poll's median full-year forecast, China's GDP growth will fall to 6.6 percent overall in 2017.

United spokeswoman Maggie Schmerin said in an email that the new policy is meant to ensure that such incidents will "never happen again".

Other airlines probably aren't insane about this, either, as it going to focus attention on passenger service and treatment industry wide.

"Frequently, the people who benefit the most from overbooking are the last few people to buy, The ones who are not able to make plans in advance", Bhaskara said.

"The incident is also indicative of the continued concerns that vulnerable communities, including African Americans and Latinos, have raised for a long time regarding use of excessive police force", he said.

The warning goes out not just to Canadian airlines such as Air Canada and WestJet, but also to global airlines that fly in and out of the country - which includes United Airlines. According to a statement from the Chicago Aviation Police Department, Dao hit his head on an armrest and was taken to the hospital.

Pepper said her father and mother had been traveling from California to Louisville, Kentucky, and had caught a connecting flight at O'Hare. United reportedly asked passengers to willingly give up their seats in exchange for an airline voucher. The three other passengers left the plane, but Dao would not.

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