United Airlines will not fire employees involved in the recent dragging of a passenger from his seat, an incident CEO Oscar Munoz on Tuesday called "a system failure". Three officers have been placed on administrative leave while the incident is investigated. It's a potential travel sacrifice for the IT auditor, who lives in Indianapolis and flies United.
On Tuesday, United Airlines reported their financial result for the first quarter of 2017.
"This is a true learning opportunity and will ultimately prove to be a watershed moment for our company as we work harder than ever to put our customers at the center of everything we do", Munoz said on a conference call discussing the airline's quarterly earnings.
His lawyers said he plans to sue the airline. Many users of Weibo, a platform similar to Twitter, called for a boycott of United.
United Airlines says there has been "concern" from its lucrative corporate clients in the wake of negative sentiment generated by the leggings controversy and the infamous "re-accommodation" of Dr. David Dao. "The buck stops here". Of 419 people who voted, 386 said airlines should not be allowed to overbook flights.
The initial response to the incident by United Continental made a bad situation worse.
Pence's New Warning to North Korea: 'The Sword Stands Ready'
On both the North Korean and United States sides of the conflict, all talk of military action can likely be dismissed as bluster. "That point will probably come during this four-year term of the president", Rep.
The fiasco has hurt shares of United Continental, which dropped about 4 percent on Tuesday, despite the company reporting better-than-expected earnings late Monday.
"We are and will make the necessary policy changes to ensure this never happens again", Munoz said. And any crew members seeking seats on a United or United Express flight will have to reserve those seats at least 60 minutes before the flight's scheduled departure.
ABC News reports that United has reviewed and changed its policy regarding removing passengers from overbooked planes. That review, of course, is likely to make big news when it's released - making everyone remember, once again, the whole viral video thing that United wants to be a lot farther behind them than it is.
The planned domestic growth at United, while modest relative to low-priced carriers, is rare in this era, in which four huge airlines have carved up most of the U.S. market.
Q. There was reaction in China to the incident.
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